Refund policy

Refund and Return Policy:

At simpleasthat, we are committed to providing you with the best products and services possible. If for any reason you are not completely satisfied with your purchase, we have a transparent refund and return policy in place to ensure your peace of mind.

1. Returns and Exchanges: 1.1 Eligibility: To be eligible for a return or exchange, the merchandise must be unused, in its original packaging, and in the same condition as when you received it. Additionally, proof of purchase, such as a receipt or order number, may be required. 1.2 Timeframe: You have 30 days from the date of delivery to initiate a return or exchange. 1.3 Return Process: To initiate a return or exchange, please contact our dedicated customer support team at 247simpleasthat@gmail.com.. They will guide you through the process and provide you with a return merchandise authorization (RMA) number, if applicable. 1.4 Shipping: The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe and timely arrival of the returned merchandise. 1.5 Inspection and Refund/Exchange: Once we receive the returned merchandise, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. If approved, we will process your refund or exchange within 7-21 Days. Refunds will be issued to the original payment method used for the purchase.

2. Damaged or Defective Merchandise: 2.1 Inspection upon Delivery: Please carefully inspect your merchandise upon delivery. If you notice any damage or defects, please contact us immediately after receiving the order. 2.2 Return Process: To return a damaged or defective item, please follow the return process mentioned in section 1.3. We may request supporting evidence, such as photographs or a detailed description of the issue, to expedite the return process. 2.3 Replacement or Refund: Upon inspection of the returned merchandise, if it is determined to be damaged or defective, we will offer you a replacement or a full refund, including any applicable shipping charges.

3. Non-Refundable Items: The following items are generally non-refundable unless they are damaged or defective:

   • Personalized or custom-made products
   • Used Sporting Equipment and Gear

Please note that this refund and return policy applies only to purchases made directly through simpleasthat. If you have purchased our products through a third-party retailer, please refer to their respective refund and return policies.

We reserve the right to update or modify this refund and return policy at any time. Any changes will be communicated to you through our website or via email.

If you have any further questions or need assistance regarding returns or exchanges, please don't hesitate to contact our dedicated customer support team at 247simpleasthat@gmail.com.

Thank you for choosing simpleasthat. Your satisfaction is our top priority.